Sign up to our newsletter to stay up to date with our latest offers

Satisfaction Guarantee

We guarantee your satisfaction on every product you purchase at babybrezza.co.uk

Lowest Price Guarantee:

  • We are confident that babybrezza.co.uk offers the best possible price anywhere. If you find a lower price on an identical item, from a qualifying online retailer, call 01730 895761 or email us at help@cheekyrascals.co.uk and our Customer Care team will validate and match the price (Exclusions apply)
  • Price match may be requested at the time of purchase or within 7 days after purchase.

Rules:

  • Price match is strictly limited to items purchased at babybrezza.co.uk
  • Only one price adjustment can be claimed within 7 days of purchase from babybrezza.co.uk
  • The item must be identical (colour, size, model number) and in stock at the qualifying online retailer including Amazon.co.uk (excluding marketplace sellers) and all other major retailers.
  • The price for an item must be listed and valid at the time of match. We will check the qualifying online retailer website to validate price, item and availability.

Validation of price, item, and availability will be checked against the website of the qualifying online retailer.

  • For orders placed on babybrezza.co.uk – an order number or receipt is required for price adjustments after purchase.

Exclusions:

  • Clearance, closeout, liquidation sales, damaged, used, open package, refurbished, pre-owned, or rent/lease to own items.
  • Coupon offers, email signup offers loyalty cards, promotional codes, credit card offers, gift card offers.
  • Excludes products sold by a marketplace seller/third-party reseller, unauthorized reseller, on eBay and any other website or retail store not explicitly listed in these Rules & Limitations.
  • Circulars, printed ads, email discounts & brick and mortar store prices cannot be validated and are excluded from price matching.

Hassle-Free 30-day Returns

If you are in any way dissatisfied with a product you ordered, we’ll exchange it, replace it or refund your money within 30 days of purchase with free return shipping.

You can initiate a return directly from your order history page on your account or contact our Customer Care team on 01730 895761 or help@cheekyrascals.co.uk to receive specific information about how to return an item.

  • We will accept returns for 12 months from the date of purchase if a product is returned unused, in the original packaging and in a sellable condition. You will receive a full refund including the original shipping fee paid (this will not include any expedited delivery charges) for the first 30 days. After 30 days you will receive a refund for the product only.
  • If the item has been opened and is deemed no longer in a sellable condition but is within 30 days of purchase, a refund can only be in the form of a credit of the amount of original purchase price including the original shipping fee paid (this will not include any expedited delivery charges). If the product is outside of the 30 days hassle-free time scale your warranty conditions will apply.

18 Month Extended Warranty

Exclusive to products purchased at babybrezza.co.uk, we offer an extended warranty period of 18 months from the original date of purchase. If a Baby Brezza product was purchased at any other retailer, the warranty period is one year from the original date.

 

Expert Support 5 days a week

Baby Brezza is distributed in the UK by Cheeky Rascals Ltd. We know you are already busy caring for your baby. Our customer support team is available from 8.30am until 5pm Monday to Thursday and 8am until 4pm on Fridays..

You can call us at 01730 895761 or email us at help@cheekyrascals.co.uk